Refund Policy

## Failed AI jobs
You are never charged for an AI job that fails or that you cancel before it completes: the credits reserved for it are released automatically. If a completed job produced an unusable result because of a technical fault, contact support and we may refund the credits to your balance.

## Subscriptions
You can cancel your subscription at any time from Billing. Cancellation stops the next renewal; you keep access and your monthly credits until the end of the current period. We do not provide pro-rated refunds for partial periods, except where required by law or where we choose to as a courtesy.

If you were charged for a renewal you did not intend and have not used any of that period's credits, contact us within 14 days of the charge and we will refund it.

## Credit packs
Unused credit packs can be refunded within 14 days of purchase if none of the pack's credits have been spent. Partially used packs are not refundable.

## Statutory rights
Nothing in this policy limits rights you have under consumer protection law where you live.

## How to request a refund
Open a support ticket from your dashboard or e-mail support@moviedm.com with the e-mail address on your account and the date of the charge. Approved refunds are returned to the original payment method by our payment processor, usually within 5–10 business days.